DELIVERY POLICY

Shop with The Auction House (TAH) and get your goods delivered to your door!

Upon successfully submitting your order, you will immediately view a thank you page containing your order number and details. We encourage you to print this page for your records. An email confirmation of your entries will also be sent to the address you provided.

Once your order has shipped, your account will be debited. You may view the status of your order by logging into your TAH account.

Shipping Rates and Methods:

Shipments (otherwise known as deliveries) are contracted to long standing and reliable courier providers, such as Tara or equivalent. Shipping rates are determined by the contracted carrier and are primarily calculated by estimated weight and/or destination zone.

Items that exceed standard delivery capacity may bear a surcharge and/or demand for other transportation alternatives; in such event, you will be notified before checkout.

NB: TAH aims to satisfy all customers. In the event that your desired delivery address is outside of the TAH listed delivery zones, please contact us and an agent will inquire of delivery service and rates to your area, if applicable.

Receiving Shipment:

All customers must present their receipt and/or identification upon collection. In the event that the purchaser will not be the present for delivery collections or pick-up, he/she must contact the TAH delivery call center and verify ID number, account security question and provide a name and number for the person collecting on his/her behalf.

Payment Options:

We accept Keycard, Visa and MasterCard. Cash and managers or cashier’s checks are accepted only at authorized TAH Outlets.

Please note that your credit card will only be charged when items you have ordered are released for shipping.

Telephone, Mail and Fax Orders:

We encourage you to order online for the fastest possible service. We do, however, offer the option of telephone, mail or fax ordering. Where these options are offered, kindly browse the site in advance and have your product codes, item numbers and credit card ready before placing your call. This will help to expedite the process.

For orders please visit our website or contact one of our agents toll free, 1-888-AUCTION or fax us at (876) 926-2515.

Special orders, Backorders:

You may request to place a special order for particular items and/or a backorder on out of stock items. In this event, kindly email us at admin@theauctionhouseltd.com with the product name, number and any additional specifications. A deposit may be required for this service.

Delivery Schedule:

TAH aims to deliver goods to our customers within 5-7 business days from the date the order was placed. In some instances, merchandise may actually be delivered earlier than expected; similarly, there are occasions when delivery may be delayed. We appreciate the cooperation and understanding of our customers.

For your guidance, below is an estimate of the expected number of business days it will take for in-stock merchandise to be loaded and delivered to you. ("Business days" means Monday-Friday, excluding holidays.)

STANDARD EXPECTED DELIVERY TIMES

Liability:

TAH is neither responsible nor liable for any injuries and/or damages incurred.

Sales Tax and Other Charges:

The application of sales taxes is determined and required by of the Government of Jamaica. These and any other applicable taxes will be clearly displayed on your order receipt.

NB: Customers outside of Jamaica shall be responsible for the payment of any import taxes, duties, tariffs or similar charges which may be imposed over and above ordinary shipping charges.